Four reason codes have modified time frames: Reason Code 10. Fraud Reason Codes Current Reason Code New VCR Reason Code 62(2) 10. 13. Merchant must provide proof of authorization. Visa Chargeback Reason Codes In Effect April 2018. 1, 13. Visa chargeback reason code 70 falls under the “Authorization” category. This book contains the following chapters: • Visa (Pre-VCR) and MasterCard Chargeback Process • Discover Chargeback Process • American Express Chargeback Process • Visa Claims Resolution ProcessResponding to Mastercard Reason Code 4859 Chargebacks. The issuing bank initiates the first chargeback on behalf of the cardholder by sending a chargeback notification to Adyen stating the dispute reason. American Express: Reason Code C08 Goods or services. Card-not-present chargeback. Chargeback reason code 10. Mastercard Reason Code 4807 – Warning Bulletin File chargebacks should be filed under code 4808. These codes explain the reason why the chargeback was filed, and the reason. Time limits vary by card network and reason code, though, so you should look into the specific terms tied to the reason code. Reason Code 03. About Visa chargeback reason codes Reason codes are alphanumeric codes that provide the justification for granting a chargeback. such chargebacks—in the form of any declarations and Member Message Texts—so the acquirer can correctly identify the issuers’ use of chargeback Reason Code 62, Condition 2. Visa chargeback reason code 62 falls under the “Fraud” category. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. The Authorization chargeback reason codings system underwent a major overhaul on April 2018 as part of their new Visa Claims Decision (VCR) initiative. Chargeback or a Request For Information (RFI) 2 The Scheme screens the chargeback, rejects it if issuer hasn’t met technical requirements for the reason code used, otherwise it is passed on to Worldpay (RFIs are usually passed on) 3 Worldpay receives Chargeback or Retrieval request or an RFI and notifies you via EMIS, WPG, or an alert fromRead the Chargeback Advice letter carefully. Note the. This code indicates that the merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, and submitted the transaction anyway. All but two fall under Mastercard chargeback. Visa organizes chargeback reasons into six basic categories — non-receipt of information, fraud, authorization error, processing error, canceled or returned merchandise, and non-receipt of goods or services. Chargeback Reason Codes. ” This reason code indicates the cardholder had reason to believe they were going to receive a refund, but no credit to their account has been processed. This could happen as a result of fraud or merchant abuse. Using the same link provided above, contact PayPal to report the scam. You’ll find information on reasons codes for all the main card brands here. Get your complete guide to Amex reason codes, including all the detailed information, chargeback time limits, and other important information you need. In order to identify the reason a customer disputed a charge, it can be helpful to examine the reason code on the chargeback. What are Amex Reason Codes? Every card network features its own list of chargeback reason codes. The code is used to help verify buyers during a card-not-present transaction. Yes, Visa has provided a new list of Reason Codes and Conditions. Fraud – Category 10. 13. If using any other currency than this, it should be equivalent to the specified amount. Visa uses a numeric scheme for its chargeback reason codes. 1? Chargeback reason code 11. What is Visa chargeback reason code 13. With the overhaul of their reason code system, Visa divided reason. Less than 20% of merchants noted a slight decline in Visa chargebacks after VCR, while over 55% reported no decline in chargebacks. 5 Visa Fraud Monitoring Program Authorization Reason CodesThe Complete Chargeback Reason Codes List. This chargeback<br />. 2 — EMV Liability Shift Non-Counterfeit Fraud; Mastercard Chargeback Reason Code 4870 — Chip Liability Shift; Mastercard Chargeback Reason Code 4871 - Chip Liability Shift – Stolen Card; Amex Reason Code F30 — EMV Counterfeit Issuers have been asking Visa to find a way to simplify and streamline the compelling evidence process. Nor is the situation static. domestic transactions, the dispute timeline can be based on one of two start dates. In these situations, a merchant’s billing descriptor is simply not recognized by the customer. The implication is that the merchant failed to deliver the goods or services, but this reason. Defense documents should only be supplied if all requirements have been met. Reason codes vary by card brand. It was originally just one facet of legacy reason code 81. Visa recently shortened chargeback time limits from 45 days to 30. Visa uses the four main categories to organize its reason codes: Authorization, Card Member Disputes (which Visa refers to as Consumer Disputes), Fraud, and Processing Errors. Here’s a comprehensive list of Mastercard chargeback reason codes that you might see on your screen: 4807: Warning Bulletin File. If one member believed the other violated a Visa rule when handling a chargeback, they filed a pre-compliance chargeback for compensation. Fortunately, all major credit card networks provide clear information regarding chargeback reason codes. A CVV2 code is a 3-digit code located on the back of a Visa credit, debit, or prepaid card. 1 Chargebacks A chargeback is a rules-based mechanism, with time-sensitive workflows, that enables the issuer and the acquirer to determine the financial liability of a disputed transaction. 1, which covers duplicate processing errors, and 12. Reason codes are alphanumeric strings of text provided in a chargeback notification as a means of explaining the cause for the dispute. Reason codes are very crucial to assist. According to Visa regulations, if the transaction is not deposited within the allotted time. Let’s explore chargeback reason codes from the four leading credit card brands in the United States: Visa, Discover, Mastercard, and American Express. American Express chargeback reason codes, much like Discover, bear one important difference from those under Visa and Mastercard: the issuing bank is also the card network. Reason Code 04: Excessive Chargebacks: The merchant breached predetermined chargeback. 6. ”. Chargeback reason code 10. Non-Receipt of Information Chargeback Reasons. 3. All other reason codes are up to 120 days from the transaction date. R03 Insufficient Reply. The Visa chargeback reason codings system underwent a major overhaul in May 2018 as part of their new Visa Claims Resolution (VCR) initiative. 2, the issuing bank has a maximum of 120 calendar days from the transaction processing date chart to dispute a claim. Vantiv transmits the MD-413 for First and Second Chargeback Prenotification for Visa/MasterCard to agencies seven (7) days a week. 1 is an updated version of legacy reason code 30, which was phased out under the Visa Claims Resolution initiative. CHARGEBACK REASON CODES Before we start looking at the individual errors, it’s important to point out that each card network has its own set of chargeback reason codes. The current list of 22 Visa chargeback reason codes will be replaced with new values and grouped into four new categories of disputes: Authorization, Fraud, Processing Errors and Consumer Disputes. This code is unique—at least currently—in that Visa has since split it into two separate categories: 12. The major card networks (Visa, Mastercard, Discover, and American Express) established these codes to clearly identify the reason a chargeback was. This might mean that the merchant submitted a batch of. American Express has its own set of chargeback reason codes, and they refer to situations that correspond to Visa and Mastercard reason codes you may already be acquainted with. 0 represents the first rules change of its kind that specifically provides merchants with the opportunity to reverse the fraud status applied to a transaction associated by reason code 10. In general, merchants will have 30 days to respond to each phase of a Visa or Discover chargeback. With that process, the payment service provider directly credits a payment to the cardholder's account. Visa reason code 53 is used for Chargeback for Defective/Not as Described, and reason code 85 is used for Credit Not Processed. Visa Chargeback Reason Codes. Visa TravelMoney, or Online Check Card Transaction, 20 calendar days from the central processing date of the. The main chargeback reasons look like this: Malicious fraud. Visa chargeback reason code 12. American Express. Here the payment service provider is pulling funds from the cardholder. American Express, Discover (and Diners Club International, which it owns) use a combination of numerals and letters. 00. MasterCard: Reason Code 4859 Services not rendered. The chargeback filing period for cardholders is usually 120 days. Invalid Reasons for a DisputeThe chargeback reason codes were created to standardize the list of acceptable reasons a bank may submit a card chargeback or a direct debit chargeback on behalf of its customer. MDR also retired reason code 4840 – Fraudulent Processing of Transactions. It is subject to change and may not include every currently known dispute reason code. So the company has more incentive to side with customer during cardholder. 0? Merchants that authenticate transactions using 3-D Secure 1. About Visa chargeback reason codes. About Visa chargeback reason codes. Please note that the most common Chargeback reason code for Allocation disputes is 10. PDF 39 KB June 16, 2010. Select a tab to see the possible reason codes for each dispute event category, divided by scheme. 195 Acquirer Use of Message Reason Code 7627-Face-to-Face or CAT Level 2 Transac tion. Resources. For each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and recommendations are given for. Whenever a card used in a transaction is declined, the sale should be terminated. message. This standard only applies to chargebacks with Visa reason code 10. Discover: Reason Code 4755 Non-receipt of goods or services. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. 1: Services not provided or merchandise not received: VCR Dispute Reason Code 13. High Level Visa Chargeback Dispute Flow. V30. It depends on the chargeback reason code associated with the dispute. many chargeback reason codes that exist today. Code Reason; 30: Services Not Provided or Merchandise Not Received: 41: Cancelled Recurring Transaction: 53: Not as Described/Defective: 57:List of Chargeback Reason Codes. This entity is known as the acquirer). This service is usually provided in exchange for a percentage of the merchant’s sales. Blog Read helpful tips, industry insights, and articles to create the most effective chargeback management strategy. Reason Code ≠ Reason Chargeback Reason Codes Visa 11. Without 3D Secure Liability shift, it is difficult to challenge the dispute. Mastercard: n/a This chargeback is caused by Authorization. For card-absent transactions, use all Visa tools, including AVS, CVV2, Visa Secure, and more, to reduce instances of fraud. 1 –. . 3 Changed Discover Reason Codes to match what is shown in the UI. • For Visa Collaboration reason codes (RC 12. Visa chargeback reason code 13. The code replaces Visa’s legacy reason code 41. Code 12. Code. This is perhaps the most common claim associated with disputes and chargebacks. 4 is part of an updated and expanded revision of the legacy codes that indicated fraud, codes which were phased out under the Visa Claims Resolution initiative. Reason Code – 10. Only an issuer can initiate the chargeback process. Mastercard chargeback reason code 4853: Goods/Services Not Provided covers disputes where a customer claims a merchant didn't deliver as promised. Below is a comprehensive list of the most common Mastercard chargeback reason codes and their explanations, along with prevention strategies you can implement to reduce the likelihood of chargebacks. A WORD OF WARNING: MATCH reason codes are not the same as chargeback reason codes. Always ask for authorization regardless of the transaction amount. Reason codes are important to help merchants address recurring. It was originally one of several possible scenarios covered by legacy Visa reason code 83. 15, 2021. Search reason codes 2. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. ; Resources. Reason Code Description Documents You Need In Order To Win; Visa: 0027: IIAS Request: Provide a legible copy of the transaction receipt. There are over 80 unique return codes, and each one represents a different type of return. Others can be levied by banks or processors. Non-Receipt of Goods or Services Chargeback Reasons. This indicates a transaction was processed using a card that Visa listed. As you dive into a reason. Code Reason (for Visa) 10. S. Fraudulent TransactionsIn 2016, Mastercard chargeback reason codes were condensed and consolidated, in a restructuring that resembled Visa Compensation Resolution. There are plenty of reasons as to why this would happen, hence the many. If you’re entered into the VFMP, that means Visa will keep tabs on your activity. CE 3. ”. Visa has developed a list of best practices to be used until any new global rules go into effect. M01 Chargeback Authorization. Chargeback Code Chargeback Reason; 10. Get of Visa’s current reason codes were condensed into four key groupings: fraud, authorization errors, processing fault, and my disputes. Will the Visa 3-D Secure 2. Before VCR, Visa reason codes were two-digit numbers that often seemed like they were assigned completely at random. 4853 – Cardholder Dispute – Credit Not Processed. 1. 4 chargeback by showing at least one transaction from any time period in which the IP address, email address, physical address, and telephone number match the details of the disputed transaction. At Visa they used to receive reason code 98. MasterCard uses four main categories to organize its reason codes: Authorization, Card Member Disputes, Fraud, and. Chapter 2 1. Use clear and consistent billing descriptors. With VCR regulations, the risk of breaching fraud-to-sales thresholds increases. Partners. According to Nilson, 56% of global card transactions were done on Visa in 2015. 6. Reason code 4840 (Fraudulent Processing of Transactions) can no longer be used. Net (from Visa) supports all major credit cards, including Visa, Mastercard, American Express, Discover, Diner’s Club, and JCB. 0 initiative to update compelling evidence requirements for dispute reason code 10. These codes are established by the payment brands to categorize the incoming dispute requests by reason. The reason code used to describe the dispute will determine the chargeback time limit. 3 No AuthorizationChargeback reason code 11. Below is a list of Mastercard chargeback codes used in eCommerce. Go to Midigator®. The shorthand description is “Credit Not Processed. Mastercard Chargeback Reason Code 73: Duplicate Transaction. 4: . The latest edition of Visa’s core rules (effective April 2023) introduced Visa Compelling Evidence 3. Reason Codes Category 4: Processing Errors. 196message. See moreFor each reason code, a definition is provided along with the merchant’s actions—or failure to act—that may have caused the chargeback, and. 634. may be reversed if merchant can provide proof that the correct fare was quoted to Cardholder; That<br />. Visa Compelling Evidence 3. All Rights Reserved. American Express uses four main categories to organize its reason codes: Authorization, Card Member Disputes, Fraud, and Processing Errors as well as two additional categories, Inquiry/Miscellaneous and Chargeback Programs, to classify just a handful of reason codes. A chargeback reason code is a 2-to-4-digit alphanumeric code provided by the issuing bank involved in a chargeback, which is meant to identify the reason for the dispute. The newer system is designed to. Reason Code 53 chargeback can be re-presented in one of the following circumstances: chargeback is invalid or a credit was processed. As we mentioned, Visa dispute time limits for merchants are straightforward. Visa, Mastercard and Maestro each have their own set of reason codes for chargeback cases. Reason code 98 was a code used for pre-compliance chargebacks before the implementation of the Visa Dispute Resolution system. Click below to request a free demonstration, and we’ll create a customized report showing exactly how much ROI you can expect. 1 – CBK: EMV Liability Shift Counterfeit Fraud 10. 0 standard that has specific defense requirements for chargebacks with this reason code. List and additional information about all reason codes by card brand. With CE3. 9 is slightly narrower in scope. Reason Code: Numeric: Code for the chargeback request (see below). Consider using all the tools available to you—including Visa Secure, card security code (CVV2), and Address Verification Service (AVS). Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Like your chargeback-to-transaction ratio, card networks also monitor your fraud-to-sales ratio. Solution. The situation is only growing worse; according to the 2022 Chargeback Field Report, six out of every ten chargebacks issued in North America in 2023 will be the result of friendly fraud. All of Visa’s existing reason codes were condensed into four principal groupers: fraud, authorization bugs, handling errors, and customer. Chargeback. If the cardholder provides a sufficient explanation, the issuer may choose not to reverse the chargeback. 2. The most comprehensive guide to chargeback reason codes. For a full list of the new Visa chargeback reason codes and their corresponding dispute categories, please visit the Moneris chargebacks page. ” This code indicates the transaction was processed using the wrong Merchant Category Code, transaction type indicator, country or state code, or some other required field. An ISO allows retailers to process credit cards without having a. With the implementation of Visa Claims Resolution, reason code 98 eventually became obsolete. Section 2: Card-Present Transactions: Requirements and best practices. 30 (1) 13. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The shorthand description is “Goods/Services Damaged or Defective. Mastercard. Section 7: Chargeback Reason Codes: Detailed information on the reason codes for the most common types of chargebacks that merchants receive . 4,. Even learning all the terms and rules won’t keep you. As mentioned earlier, the given reason for a chargeback may be far different from the actual reason. It could also mean restrictions are imposed on your activity; for instance, if you receive a dispute assigned Visa reason code 10. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. Notification of Fraud. An ACH (Automated Clearing House) payment dispute is a situation in which one party involved in an ACH transaction raises a concern or disagreement over the legitimacy, accuracy, or authorization of the transaction. Updated Visa Reason Codes. Listing and grouping all Visa chargeback or dispute reason codes with accompanying descriptions and time to respond. Visa chargeback reason codes . To help merchants understand the underlying issue of each chargeback, American Express has created specific chargeback reason codes to help business owners interpret chargebacks. 3 applies when a cardholder claims a charge—made in a card-present environment—was. The fact that this reason code lumps together three different possible causes can make it extremely confusing. 10. Whenever a chargeback is initiated, a code is passed through from the issuing bank that gives a reason for the dispute. Before October 1, 2019, the Visa Dispute Monitoring Program was. 5, and all aspects of chargeback reason codes, with proprietary. Reason. The post below contains legacy information pertaining to the formerly-common Visa chargeback reason code 75. Learn about chargeback reason codes. Here’s a look at the reason codes for the same scenario from the major credit card companies: Visa: Reason Code 30 Services not provided or merchandise not received. 3. The most comprehensive guide to chargeback reason codes. The ECI value tells you what to do next in a 3DS transaction — proceed, reject the purchase, or try again. The shorthand description is “Counterfeit Transaction. 3. 1 Merchandise/Services Not Received. Friendly fraud. Maintaining a low chargeback rate is easier for retailers if they can prevent chargebacks from. A transaction modifier (or modifier) represents specific circumstances associated with a card sale that change what compelling evidence is required to overturn the chargeback. Should you find that you need to. 8. A fraud whitelist is basically the same idea, only reversed. 2 – CBK: Incorrect Transaction CodeMasterCard chargeback reason code 4540. com;. Typically, cardholders file a chargeback if they were not informed of dynamic currency conversion fees or were not given the option to complete the sale in their local currency. 1 falls under the “Consumer Disputes” category. UA05 Fraud – Chip Counterfeit Transaction. A MATCH list reason code refers only to criteria for a merchant being added to the MATCH database. These modifiers can range from where the transaction is processed to what kind of goods are purchased. Every of the major card brands, the inclusion of Visa, MasterCard, and others, has its acknowledged system of reason codes. Merchants who previously applied legacy codes to chargebacks for the purposes of reporting and rule-writing can continue to refer to the legacy codes. Discover Chargeback Reason Codes Explained. Each bank card network has its owner list of reason codes banks must prefer from. ” This reason indicates a merchant sent an authorization approval request for a transaction, received a “Decline” or “Pick Up Card” response, but submitted the. Type. 2. ; This chargeback can be. When one cardholder initiates a dispute with their issuing bank, a. PCI DSS v3. Visa has responded by creating Compelling Evidence 3. American Express chargeback reason code C31 falls under the “Card Member Disputes” category. The fact is, that this type of reason code is typically harder to fight than other types of chargebacks. Q. For example, if: The cardholder no longer wishes to dispute the transaction. If you want a more thorough explanation of a given reason code, you can find it in our reason code lookup tool. When you receive notification of a payment dispute or chargeback you may see a code listed with it. 3: Not as described or defective. The shorthand description is “Declined Authorization. Visa. Click on “report a problem” and select the transaction in question. Under reason code 85, the minimum transaction amount required to initiate chargeback should be at least $25. The merchandise was as described or was not defective. Since these disputes come from the issuer, a merchant response is allowed only under certain conditions. Accessed October 31, 2022. Chargeback /Dispute; Merchant Response. 04/20/13 Visa and MC Retrieval Codes — removed retired codes MC Reason Code 37 — Updated Special Notes. Phase 3. 6 — Credit Not Processed. For American Express; For Visa; For Mastercards; Chargeback Reason Codes List for American Express Some credit card companies also include a short phrase describing the code and chargeback. 2? Visa chargeback reason code 11. Visa Chargeback Reason Code 13. This chargeback occurs when merchants do not adequately provide currency information. The tickets were held at the box office, and no signature, swipe or imprint. Credit Posted as a Purchase chargebacks, for example, at. RDR will send an alert to the merchant, who can either initiate a refund to end the dispute or accept the chargeback. 1 EMV Liability Shift Counterfeit Fraud 81(3) 10. 2 Incorrect Transaction Code. Reason Card Type Reason Code Description Merchant Action Code This chargeback occurs because of a dispute on an Airline sale involving allegedly fraudulent card transactions. Everyone has had the experience of buying. • Section 4: Chargeback Reason Codes— Contains detailed information on the reason codes for the most common types of chargebacks that merchants receive. 4 | Mastercard Reason Code 4837. United States; 18167 US Highway 19 N; Clearwater, FL 33764; 877. 0 as it does for 3-D Secure 1. The shorthand description is “Warning Bulletin File. Issuer ACS unavailable - Visa generated CAVV. Visa Chargeback Reason Codes;. Reason Code ≠ Reason 4. Chargeback Reason Code Quick Reference Guide. Survey data from the 2019 Chargeback Field Report found that 82% of merchants surveyed believed that the Visa Claims Resolution process had “little to no impact on chargeback management. Key-in your chargeback reason code and get a detailed explanation of what it means, how to fight the chargeback, and how to prevent disputes in the future. You can find the meaning of their response codes by looking them up directly on the Visa and Mastercard developer center pages. Cardholder can dispute transaction up until Day 90 for reason code 4808 on MasterCard (see Appendix for details), Day 60 for reason codes 4801 and 4802 (see Appendix for details). Reason codes are alphanumeric codes that provide the justification for granting a chargeback. The shorthand description is “Card Recovery Bulletin. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. reason code information. 3:The following tables show the Stripe categories for each card network’s dispute reason codes. , all rights reserved, to be used solely for the purpose of providing Visa. The most significant changes were Visa’s overhaul of their chargeback reason code list and the introduction of the Allocation and Collaboration workflows. Chargeback reason codes vary but it all means the same thing - refund. 11/03/15 Updated these MasterCard Chargeback Codes: 08, 12, 31, 34, 42, 53, 55, 59, 60, 70, 71. What is Mastercard chargeback reason code 4807? Mastercard chargeback reason code 4807 falls under the “Authorization” category. 4, MasterCard 4837, AMEX F29, Discover UA02, and so on). 2 – EMV Liability Shift Non-Counterfeit Fraud. 2, it’s simple and straight-forward: The merchant attempts in any way to force, circumvent, or override a declined authorization. 2: Cancelled recurring transaction: VCR Dispute Reason Code 13. Information included in these reports can include: Merchant information, including name, location, MCC. 4 Section . Non-Receipt of Information Chargeback Reasons. Craft a clear and. 41 (1) 13. Consult the applicable network’s guidelines for examples of acceptable compelling evidence. This list was generated 5/4/2022. Mastercard has plans to follow suit. Visa Reason Codes. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Automate Tasks & Streamline Processes Let Midigator remove complexities and improve the efficiency of your chargeback management strategy. The software can accept transactions made by customers all over the world. 1002 - Cardholder disputes billed amount. A new representment right to provide compelling evidence for specific chargeback reason codes. Each chart network—Visa, Mastercard, American Express, and Discover—defines and maintains their own extraordinary set of reason codes, which are applied toward disputes by the banks that issue credit and liability charts under their brands. Authorization – Category 11; Processing Errors –Evidence Required. In April 2018 Visa made a major overhaul to the taxonomy and organization of chargebacks, which they now refer to instead as disputes. • Chargeback Reason Code – Each chargeback contains a reason code that signifies the reason for the dispute and the rules that must be followed by the issuer and the merchant in order to resolve the dispute. e. Visa chargeback reason codes are used to categorize the reasons for a chargeback. 02/10/16 Added Debit Chargeback Reason Codes. Pre-arbitration will replace second chargebacks for the following reason codes:This is Visa’s list of high risk MCCs: 5962 - Direct Marketing—Travel-Related Arrangement Services;. A chargeback happens when a customer asks their card-issuing bank to reverse a transaction. If the cardholder bases the claim on false or misleading statements, it is considered friendly fraud. This would be filed using reason code 12. View the entire list or search for any chargeback reason code. Either the acquiring or issuing bank could initiate the chargeback. 1:Reason codes are alphanumeric codes that provide the justification for granting a chargeback. Visa Chargeback. Get your completes guide to the new Visa reason codes, in all the detailed information, chargeback clock limits, and other important information you demand. Reason codes for the chargeback with detailed explanation of what it means, how to dispute the chargeback, and how to avoid future disputes. 1 Merchandise/Services Not Received. For MasterCard reason code 4853, provide documentation to support that the chargeback is remedied or invalid through one of the following: The transaction was not a recurring transaction. How Visa CE 3. Pursuant to the Fair Credit Billing Act of 1974, cardholders have the right to dispute unauthorized or erroneous charges, and issuing banks must reverse a disputed transaction if the cardholder’s claim is valid. These codes are notoriously inaccurate; in fact, first-party fraud is predicated on reason codes being inaccurate. Chargeback reason codes (MasterCard only): 4870 Counterfeit. Reason codes are alphanumeric codes that provide the justification for granting a chargeback. 1 applies when the issuing bank receives the same transaction more than one time. 9808; info@chargebacks911. 13. Visa Chargeback Reason Codes: List & Tips for Merchants REASON CODE CATEGORIES Fraud 10. The shorthand description is “Transaction Not Recognized. 2 – EMV Liability Shift Non-Counterfeit. 1 — EMV Liability Shift Counterfeit Fraud; Visa Chargeback Reason Code 10. The specific decline code is meant to give a brief explanation as to why the issuer rejected the purchase. 2: Declined Authorization: 11. Obtain your complete guide toward and new Visa reason codes, including all the detailed information, chargeback type limits, and other important informations you necessity. 3 Incorrect Currency. 3 – CBK: Fraudulent Transaction: No Cardholder Authorization 10. There are some exceptions on the cardholder’s side, though. Fortunately, all major credit card networks provide clear information regarding chargeback reason codes.